Skip to main content
  • SteadyPoint News
    • Latest News
    • Release Notes
  • Documentation
    • Administrator Documentation
    • End-user Documentation
  • Blogs
    • Helpdesk Blogs
    • Archiving Blogs
    • Office 365 Blogs
  • FAQ
  • Return to steadypoint.net
SteadyPoint Blog
  • SteadyPoint News
    • Latest News
    • Release Notes
  • Documentation
    • Administrator Documentation
    • End-user Documentation
  • Blogs
    • Helpdesk Blogs
    • Archiving Blogs
    • Office 365 Blogs
  • FAQ
  • Return to steadypoint.net

Blogs

Get Started

Get Started

Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
January 3, 2022 Administrator DocumentationSales@SteadyPoint.net
SteadyPoint Monetizing Model

SteadyPoint Monetizing Model

SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
May 17, 2022 Administrator DocumentationSales@SteadyPoint.net
Where is my data being stored?

Where is my data being stored?

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!
January 3, 2022 Administrator DocumentationSales@SteadyPoint.net
Installing Helpdesk from Microsoft Store

Installing Helpdesk from Microsoft Store

Installing Helpdesk from Microsoft Store Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. For old tenant continue reading below NOTE : For new tenant … Read more!
Microsoft store, install, trial November 18, 2020 Administrator DocumentationSales@SteadyPoint.net
Installing Helpdesk from Microsoft Store (New Tenant)

Installing Helpdesk from Microsoft Store (New Tenant)

Installing Helpdesk from Microsoft Store (New Tenant) Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. 1) Go to Microsoft Store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2) … Read more!
May 17, 2022 Administrator DocumentationSales@SteadyPoint.net
Update SteadyPoint Helpdesk add-in

Update SteadyPoint Helpdesk add-in

The process of updating office add-in is simple and straight forward, the system will install the latest version that is published on Microsoft Store. 1- Go back to site 2- Click on “Site contents” 3- Click “Details” for Help Desk … Read more!
update July 6, 2021 Administrator Documentation, Helpdesk BlogsSales@SteadyPoint.net
Workspaces

Workspaces

A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Workspace, create workspace, workspace types, permission, members June 23, 2021 Administrator DocumentationSales@SteadyPoint.net
Request Types

Request Types

Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!
Request Type, adding members June 21, 2021 Administrator DocumentationSales@SteadyPoint.net
Form Builder

Form Builder

Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
Create ticket, Form builder, publish ticket June 21, 2021 Administrator DocumentationSales@SteadyPoint.net
Workflow Builder

Workflow Builder

With the dynamic workflow builder, you can customize each and every step of the problem resolution. Accessing the Workflow builder You can access the work flow builder from the Request type ,Category and Sub-category. 1) Request Type 2) Category 3) … Read more!
Workflow builder, workflow July 14, 2021 Administrator DocumentationSales@SteadyPoint.net
  • 1
  • 2
  • 3
  • 4
  • …
  • 6
  • 7
  • 8

Archives

  • May 2022
  • April 2022
  • February 2022
  • January 2022
  • December 2021
  • August 2021
  • July 2021
  • June 2021
  • May 2021
  • November 2020
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • May 2019
  • April 2019
  • March 2019
  • September 2018
  • March 2018

Join our mailing list!

To receive the latest news and curated content from us

© 2021 SteadyPoint, Inc