Workspace Templates: Save Time and Effort ( Part 2 ) A big part of any company is IT support; this is particularly true in this era where there is a huge shift towards using technology. Thus, IT helpdesk plays a … Read more!
Workspace Templates: Save Time and Effort What is a Workspace Template? Workspace templates are pre-configured layouts created for specific types of queries categorized per department / service. Different kinds of requests were added to the templates by adding several Request … Read more!
Approved Builders (AB) is a large construction and real-estate development company in the United States of America. The company has just decided to start using Helpdesk and reached out for guidance in the configuration process. Internally, the company wanted to … Read more!
Why not to play with data using Helpdesk?! ACME International is a bank with over 2000 employees. The bank has many departments, each deals with a bunch of external vendors. Recently, ACME has started using SteadyPoint Helpdesk solution to organize … Read more!
Let’s take a look at the awesome features that have been incorporated to make customization much easier. New features include: Connect user-defined fields to SharePoint columns Customize the views (add/ remove columns, change header and order) per Workspace and Request … Read more!
Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: firstname.lastname@example.org, email@example.com, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!
Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
SteadyPoint Support SteadyPoint support is here to guide you with anything you need. Trial Support During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide … Read more!
SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
Manage your Licenses You can have a clear view and understanding of the licenses that you have and how they are being used within your company. 1) Access SteadyPoint Store to manage your licenses 2) Sign in 3) Select Assign/Cancel … Read more!