A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In As we’ve incorporated an Office 365 add-in, Helpdesk seamlessly integrates with various Microsoft products, including Power BI for reporting purposes. This tutorial provides a step-by-step guide on … Read more!
Hierarchical Ticket Categorization In the fast-paced world of support and change management, simplicity often holds the key to success. Enter the four-tier categorization system, a user-friendly framework that not only facilitates problem-solving but also enhances the way organizations handle change … Read more!
Expanded Form Builder – Paragraph Field We’ve expanded the capabilities of our Form Builder by introducing a paragraph field. Unlike the note field, which is editable by end-users, this new addition is exclusively at the disposal of system administrators when creating … Read more!
Streamlining Helpdesk Operations with Automated Ticket Activities Managing processes like employee onboarding or IT tasks with a helpdesk system involves crucial steps. These steps are vital for a seamless workflow and must be completed before closing a ticket. Imagine your … Read more!
Streamline Your Workflow with Conditional Workflows: Ensuring Task Completion Before Ticket Progression In previous blogs, we explored the world of activities generated by helpdesk system: Manual and Automatic, and how they can transform processes like employee onboarding or IT tasks. … Read more!
Streamline Your Support Team’s Workload with Enhanced Ticket Filtering Support teams often grapple with the challenge of distributing tickets equitably among their agents. Without the right tools, it’s easy for some agents to be overwhelmed with too many tickets while … Read more!
Decomposing tasks: Small steps toward big changes Industries are always changing to grow. Every organization faces the challenge of making big changes smoothly and with as little risk as possible. One smart way to do this is by breaking down … Read more!
Effortless Helpdesk Efficiency: Introducing Automated Ticket Creation In a world where time is money and efficiency is a top priority, our new Automated Ticket Creation feature is a game-changer. Imagine a system that takes care of creating tickets for recurring … Read more!