You need to setup the Power Automate to activate the SLA and triggers module. Requires Power Automate Per-user-plan license for 1 user only (This is the user who will have the workflow running in their context). If you have MS365 … Read more!
Create, Change, or Delete a Filter Permissions: System admin can create private and personal filters, while other members can create personal filters only. Now you have the flexibility to create custom filters of tickets to organize and display requests that are … Read more!