SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
Installing Helpdesk from Microsoft Store (New Tenant) Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. 1) Go to Microsoft Store Go to https://appsource.microsoft.com/en-us/product/office/WA104381661?src=office 2) … Read more!
Field Level Permission / Form Builder Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage. 1) Select Form from the drop down menu next to Request Type 2) … Read more!
Ticket created via email Trigger Action 1) Create New Trigger 2) Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action … Read more!
Communicating with External users Create tickets to deliver proactive support to your customers, and keep all your correspondence together by sending external emails from a ticket. This blog will show you how to create new tickets and create an external email in … Read more!
Request Type Admin In some cases, one or multiple users can be selected to have full permission to edit ticket fields and resolution across all request types. Request Type Admin (SharePoint group) has full access on tickets that are raised … Read more!
Power Automate SteadyPointHelpdesk 18.104.22.168 We are excited to announce SteadyPoint Helpdesk 22.214.171.124 release! Learn more about 126.96.36.199 update: Learn more about updating your version to 188.8.131.52: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder: