Field Level Permission / Form Builder
Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage.
1) Select Form from the drop down menu next to Request Type
![](/wp-content/uploads/2022/05/first-1.png)
2) Add a Field (by selecting text) or Edit an existing field
![](/wp-content/uploads/2022/05/dfg-2-1024x471.png)
3) If you chose to add a new Field, fill in field information
![](/wp-content/uploads/2022/05/hurdi-1024x498.png)
4) Select Field Permission
The image below illustrates the default stages are accessible for viewing and only the creation of a ticket is selected to allow access for users to edit
![](/wp-content/uploads/2022/05/vb-1024x501.png)
End-User Point of View
Below illustrates an example form from an end-user point of view that has access to edit
![](/wp-content/uploads/2022/05/form1-1024x500.png)
For example, if Open is selected to allow access for editing
![](/wp-content/uploads/2022/05/dsgvw.png)
Then users will be able to edit Additional Information from an open ticket strictly in the Open stage only
![](/wp-content/uploads/2022/05/Open-1024x583.png)
For example, Verify stage was not selected for editing. During this stage, the assignee will not be able to edit the Additional Information Field.
![](/wp-content/uploads/2022/05/jf-1-1024x573.png)