A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create new Request Type Go to … Read more!
Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
A new way to view Tasks, Approvals and Reminders Adding a activity Activities are added from the tickets Tasks Reminders Approvals Accessing the Action Items Access the action items (activities) assigned to you. Tasks Approvals Reminders
Permissions: only global admins can create new extensions and can be consumed by all users depending on their permissions. Extension is a web part that you can add it to your Microsoft Teams and other solutions, it collects tickets from … Read more!
Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.