Why not to play with data using Helpdesk?! ACME International is a bank with over 2000 employees. The bank has many departments, each deals with a bunch of external vendors. Recently, ACME has started using SteadyPoint Helpdesk solution to organize … Read more!
A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Let’s take a look at the awesome features that have been incorporated to make customization much easier. New features include: Connect user-defined fields to SharePoint columns Customize the views (add/ remove columns, change header and order) per Workspace and Request … Read more!
Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!
Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
Expanded Form Builder – Paragraph Field We’ve expanded the capabilities of our Form Builder by introducing a paragraph field. Unlike the note field, which is editable by end-users, this new addition is exclusively at the disposal of system administrators when creating … Read more!
Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: email@example.com, firstname.lastname@example.org, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!
With the dynamic workflow builder, you can customize each and every step of the problem resolution. Accessing the Workflow builder You can access the workflow builder from the Request type, Category, and Sub-category. 1) Request Type 2) Category 3) Sub … Read more!
A trigger is a special type of stored procedure or action that allows you to setup automatic reaction runs in response to conditions or events. Adding a new trigger You can create a new trigger easily by following the steps … Read more!
Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!