Creating ticket via email

Creating ticket via email

Creating ticket via email We use Microsoft Power Automate to connect your support emails (e.g.: support@comapny.com, helpdesk@company.com, …etc ) with our app. you can configure multiple email accounts to collect support requests. 1) Make sure you set up your dynamic … Read more!
Get Started

Get Started

Get Started Creating a Workspace / Request Type / Workflow / Form / Ticket Contextual workspaces enable you to present ticket tools and features based on specific workflows. For example, your company might have a specific workflow to use when a … Read more!
SteadyPoint Support

SteadyPoint Support

SteadyPoint Support SteadyPoint support is here to guide you with anything you need. Trial Support During your trial period, you will have our team walk you through a short demo via Teams, answer any questions you may have and guide … Read more!
SteadyPoint Monetizing Model

SteadyPoint Monetizing Model

SteadyPoint Monetizing Model SteadyPoint has an innovative model of publishing and supporting office store apps and development by monetizing hybrid model. This monetizing hybrid model consists of Microsoft store benefits and SteadyPoint development skills. This model enforces customer privacy and … Read more!
Workspaces

Workspaces

A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Manage your Licenses

Manage your Licenses

Manage your Licenses You can have a clear view and understanding of the licenses that you have and how they are being used within your company. 1) Access SteadyPoint Store to manage your licenses 2) Sign in 3) Select Assign/Cancel … Read more!
Where is my data being stored?

Where is my data being stored?

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!
Installing Helpdesk from Microsoft Store

Installing Helpdesk from Microsoft Store

Installing Helpdesk from Microsoft Store Welcome to the installation guide for SteadyPoint help desk, this is an out of box installation process that is subject to change from Microsoft. For old tenant continue reading below NOTE : For new tenant … Read more!
Setting up permission to use Power Automate

Setting up permission to use Power Automate

In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!
Request Types

Request Types

Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!