SteadyPoint Helpdesk

We’re into the double digits

Helpdesk en Español

et français, e italiano, und deutsch, en nederlands, i polski and whatever else you require!

*More languages available upon request

Editable Email Templates

You can now select which emails* are sent out from the system! In addition, you can change the content of these emails. 

*Doesn’t apply to task emails.

Form Templates:
Introducing the Lookup Row

A new type of row has been introduced to ticket templates: Lookups. You can now create a SharePoint list and add it to any ticket template, allowing ticket creators to select items from that list, and you are no longer tied down by the size of the Choice column.

Actual Work

Actual work allows you to add the time spent working on every task in the ticket, including any re-assignment which means multiple people adding different working hours, all of which is eventually tallied and can be viewed in reporting. This lets you view how much work was put in for the tickets of every customer.


General Bug Fixes

For improved stability

Read our Blog!

Why do I need a Helpdesk? 
4 reasons why it might be time to make the jump

SharePoint Hosting vs Provider Hosting
Helpdesk in the Age of Compromised Data

Read More
We would love to walk you through the nitty gritty of HelpDesk, so get in touch and have one of our agents provide live feedback to the SteadyPoint HelpDesk experience.
Schedule a Demo
For more information, you can visit our website
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