et français, e italiano, und deutsch, en nederlands, i polski and whatever else you require!
*More languages available upon request
Editable Email Templates
You can now select which emails* are sent out from the system! In addition, you can change the content of these emails.
*Doesn’t apply to task emails.
Introducing the Lookup Row
A new type of row has been introduced to ticket templates: Lookups. You can now create a SharePoint list and add it to any ticket template, allowing ticket creators to select items from that list, and you are no longer tied down by the size of the Choice column.
Actual work allows you to add the time spent working on every task in the ticket, including any re-assignment which means multiple people adding different working hours, all of which is eventually tallied and can be viewed in reporting. This lets you view how much work was put in for the tickets of every customer.