Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!
With our new release, new features have been incorporated to make customization much easier. Take a look at this blog to see the new features and improvements. New features include: Change Workspace settings navigation Renamed Types and Sub-Types Field level … Read more!
Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
SteadyPoint HelpDesk 22.214.171.124 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!
Power Automate SteadyPointHelpdesk 126.96.36.199 We are excited to announce SteadyPoint Helpdesk 188.8.131.52 release! Learn more about 184.108.40.206 update: Learn more about updating your version to 220.127.116.11: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:
Release Notes 2/05/2022 – Helpdesk 18.104.22.168 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 22.214.171.124 Knowledge base Date Format Select who … Read more!
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, Change, or Delete a Filter Permissions: System admin can create private and personal filters, while other members can create personal filters only. Now you have the flexibility to create custom filters of tickets to organize and display requests that are … Read more!
Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!