SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
The ticket form includes; by default; a number of fields such as: Workspace, Request Type, Subject, Assignee, and more. Notwithstanding, users can customize their forms for each request type/ category/ subcategory by adding ticket user-defined fields. They can deploy any … Read more!
Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
One of the main features of a superb ticketing system is that it helps you customize ticket views on your user interface in order to have a flexible system that better addresses the different needs of companies and individuals. Moreover, … Read more!
Link tickets to efficiently keep track of related tickets If you are a helpdesk user, then most probably you have experienced receiving an influx of related or repetitive requests and the tiring process of handling them one by one. With … Read more!
Decomposing tasks: Small steps toward big changes Industries are always changing to grow. Every organization faces the challenge of making big changes smoothly and with as little risk as possible. One smart way to do this is by breaking down … Read more!
Enhance your service level with SteadyPoint’s Customer Portal SteadyPoint’s Customer Portal is a unique support site for company’s customers to easily create and track tickets. With SteadyPoint Helpdesk ticketing app, companies can seamlessly manage customer inquiries received through their customer … Read more!
How can technical teams manage product backlog and track issues? Horizons is a software development company that has different applications including a booking app called Book in a Click. As the app grows, managing feature requests and the ton of … Read more!