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How to assign a ticket to an individual from a team

How to assign a ticket to an individual from a team

How to assign a ticket to an individual from a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department … Read more!
December 22, 2021 Administrator DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
December 16, 2021 Administrator DocumentationSales@SteadyPoint.net
Assigning a ticket to a team

Assigning a ticket to a team

Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!
December 15, 2021 Administrator DocumentationSales@SteadyPoint.net
Custom Fields are Connected to SharePoint Columns

Custom Fields are Connected to SharePoint Columns

The ticket form includes; by default; a number of fields such as: Workspace, Request Type, Subject, Assignee, and more. Notwithstanding, users can customize their forms for each request type/ category/ subcategory by adding ticket user-defined fields. They can deploy any … Read more!
November 30, 2022 Administrator DocumentationSales@SteadyPoint.net
Customizing Views

Customizing Views

One of the main features of a superb ticketing system is that it helps you customize ticket views on your user interface in order to have a flexible system that better addresses the different needs of companies and individuals. Moreover, … Read more!
November 30, 2022 Administrator DocumentationSales@SteadyPoint.net
How to use the activities log to organize your work

How to use the activities log to organize your work

You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
October 15, 2019 Helpdesk BlogsSales@SteadyPoint.net
SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!
April 21, 2022 Updates, Release NotesSales@SteadyPoint.net
Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2 We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release! Learn more about 1.0.2.2 update: Learn more about updating your version to 1.0.2.2: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:
May 11, 2022 UpdatesSales@SteadyPoint.net
Release Notes

Release Notes

Release Notes 2/05/2022 – Helpdesk 1.0.2.3 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 1.0.2.2 Knowledge base Date Format Select who … Read more!
December 21, 2021 Updates, Release NotesSales@SteadyPoint.net
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Ticket life cycle, ticket workflow September 12, 2019 End-user DocumentationSales@SteadyPoint.net
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