Blogs | SteadyPoint Blog

Streamline Your Support Team’s Workload with Enhanced Ticket Filtering

Streamline Your Support Team’s Workload with Enhanced Ticket Filtering Support teams often grapple with the challenge of distributing tickets equitably among their agents. Without the right tools, it’s easy for some agents to be overwhelmed with too many tickets while … Read more!

Manage your Licenses

Manage your Licenses You can have a clear view and understanding of the licenses that you have and how they are being used within your company. 1) Access SteadyPoint Store to manage your licenses 2) Sign in 3) Select Assign/Cancel … Read more!

Ticket created via email Trigger Action

Ticket created via email Trigger Action Create a New Trigger Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action from … Read more!

Changing Helpdesk Emails

See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!

Where is my data being stored?

Where is my data being stored? SteadyPoint Helpdesk Office 365 is partnered with Microsoft. SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online. Even your data is stored with Microsoft. Microsoft security services can … Read more!

Creating a Lookup Row in Custom Ticket Templates

This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates

Setting up permission to use Power Automate

In order to be able to setup the Power Automate solutions, you need to be a Global Admin, or you should be added by the global admin to the Power Automate Admin role. How to be added to the System … Read more!

What can I do if my Power Automate flow has errors or failures?

What can I do if my Power Automate flow has errors or failures? If you try to set up Power Automate, chances are that your flow has failed or errored out due to some unforeseen circumstances or bugs in the … Read more!

Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.