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Miscellaneous settings

Miscellaneous settings

Miscellaneous settings

Miscellaneous Setting page contains the system-wide settings that can be configured by the system’s Global Admin. Under the Miscellaneous Setting you will find he below items:– Title of the Add-in– Single entity name– Plural entity name– Auto Close Period– Daylight … Read more!
entity name, DST, Daylight saving time, Ticket ID, Edit post, Delete post, Icon, colors, theme June 21, 2021 Configuration GuideSales@SteadyPoint.net
Transition Changes to Existing Clients

Transition Changes to Existing Clients

Our team at SteadyPoint is committed to providing our clients with the best product and features. We are continuously enhancing and developing the product by listening to our clients’ comments, and keeping our system up-to-date with the latest technologies. This … Read more!
update, existing user, transition July 12, 2021 Administrator DocumentationSales@SteadyPoint.net
SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk API Intergration

SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Intergration, rest API August 26, 2019 Configuration GuideSales@SteadyPoint.net
Get system updates

Get system updates

Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
July 6, 2021 Configuration GuideSales@SteadyPoint.net
Action Items

Action Items

A new way to view Tasks, Approvals and Reminders Adding an activity Activities are added from the tickets Tasks Reminders Approvals Accessing the Action Items Access the action items (activities) assigned to you and the ones you added. Tasks Approvals … Read more!
action item, tasks, approvals, reminders June 30, 2021 Administrator DocumentationSales@SteadyPoint.net
Configuring ticket Auto Close

Configuring ticket Auto Close

Configuring ticket Auto Close Suppose a technician receives a ticket from Human Resources department. The ticket owner/author forgets to verify the resolution to Closed. In this case, you can use Triggers to auto close tickets that have not been closed … Read more!
December 15, 2021 Configuration GuideSales@SteadyPoint.net
Auto-close

Auto-close

Helpdesk ticket auto-close allows for tickets to closed after a set period of time without requiring manual closure. Learn how to do it by reading this guide!
auto close tickets, helpdesk wiki June 3, 2021 Administrator DocumentationSales@SteadyPoint.net
Create a SharePoint Group

Create a SharePoint Group

Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!
December 15, 2021 Configuration GuideSales@SteadyPoint.net
Calendar in HelpDesk

Calendar in HelpDesk

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
calendar, helpdesk wiki, night shift, resources June 21, 2021 Administrator DocumentationSales@SteadyPoint.net
Ticket created via email Trigger Action

Ticket created via email Trigger Action

Ticket created via email Trigger Action 1) Create New Trigger 2) Add Trigger information Trigger Name : Forwarded Gmail emails Tigger Description : Optional Scope : The workspace the trigger will be activated in Trigger Action : Select an action … Read more!
May 24, 2022 Administrator DocumentationSales@SteadyPoint.net
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