Where is my data being stored?
SteadyPoint Helpdesk Office 365 is partnered with Microsoft.
- SteadyPoint Helpdesk is a SharePoint-Hosted app. This means all data are hosted on SharePoint Online.
- Even your data is stored with Microsoft.
- Microsoft security services can identify, monitor, and automatically protect sensitive items across: Microsoft 365 services such as Teams, Exchange, SharePoint, and OneDrive. This is also applied on SteadyPoint Helpdesk.
- Microsoft 365 provides customer data protection at multiple layers, starting with user authentication, data loss prevention, and compliance policies.
Locating your data on SteadyPoint Helpdesk
1) Go to Settings
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2) Select Data Management
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3) Select Tickets DB
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OR
4) Select Activities DB
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Where is your business logic hosted
2 Options are provided to host business logic
- SteadyPoint Servers
- Your Microsoft Office Tenant
Additionally, part of our Business Logic (e.g., Triggers, SLA, Creating a ticket via email) is implemented using Microsoft Power Automate.
1) Select Settings
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2) Select Help
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3) Select System updates from the drop-down menu
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4) Two options : Automatic and Manual
Automatic: All updates are updated automatically from SteadyPoint servers
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Manual: Manually “Get latest updates” on your Office 365 tenant
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