Adding Ticket Watchers
A ticket watcher is a user (in addition to the ticket’s assignee, reporter and owner) that receives email updates about the ticket. If a watcher is added to a ticket, the system automatically provides the watcher access to the ticket and sends the watcher an email message when certain actions are taken on the ticket
1) Open ticket
![](/wp-content/uploads/2022/02/image-11-1024x550.png)
2) Select the eye icon and add watchers
![](/wp-content/uploads/2022/02/image-2-1024x564.png)
3) Add as many watchers as you wish
![](/wp-content/uploads/2022/02/image-4.png)
![](/wp-content/uploads/2022/02/image-10.png)
End user: Updates ticket status
![](/wp-content/uploads/2022/02/image-6.png)
4) Oscar, Tobias and Charlie will receive a notification that this ticket has been updated
![](/wp-content/uploads/2022/02/image-9.png)