Blogs | SteadyPoint Blog

A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In

A Step-by-Step Guide to Connecting Power BI with Your Office 365 Helpdesk Add-In As we’ve incorporated an Office 365 add-in, Helpdesk seamlessly integrates with various Microsoft products, including Power BI for reporting purposes. This tutorial provides a step-by-step guide on … Read more!

SteadyPoint Helpdesk Update 1.0.3.2

SteadyPoint Helpdesk Update 1.0.3.2 We’re delighted to present to you the latest update, SteadyPoint Helpdesk 1.0.3.2. While this release may be compact in terms of features, it’s packed with a bunch of enhancements and fixes that aim to elevate your … Read more!

SteadyPoint Helpdesk Update 1.0.3.1

SteadyPoint Helpdesk Update 1.0.3.1 Today, we are thrilled to introduce you to SteadyPoint Helpdesk 1.0.3.1. We’re excited to reveal some remarkable changes in this release, notably a shift in the way filters work and the automatic creation of activities upon … Read more!

Getting started with SteadyPoint Helpdesk: A step-by-step guide

Congratulations for signing up for the free trial! Before we begin, we’d like to admit, the process of setting up Helpdesk isn’t as daunting as you believe. For this purpose, we’ve put together a step-by-step guide on how you set … Read more!

Hierarchical Ticket Categorization

Hierarchical Ticket Categorization In the fast-paced world of support and change management, simplicity often holds the key to success. Enter the four-tier categorization system, a user-friendly framework that not only facilitates problem-solving but also enhances the way organizations handle change … Read more!

SteadyPoint Helpdesk Update 1.0.3.0

SteadyPoint Helpdesk Update 1.0.3.0 Your feedback has always fueled our improvements, helping us to work on things that really matter and bring value to your everyday work. Today, we’re excited to present SteadyPoint Helpdesk 1.0.3.0 that brings long-awaited improvements. Let’s … Read more!

SteadyPoint Helpdesk Update 1.0.2.5 – Let powerful search help you navigate your Helpdesk

SteadyPoint Helpdesk Update 1.0.2.5 – Let powerful search help you navigate your Helpdesk At SteadyPoint, we believe in continuous improvement to offer a helpdesk that caters the evolving needs of the world of communication. Our team is constantly striving to … Read more!

FAQ – Series 1

FAQ – Series 1 We have had a lot of requests to do a “Q&A” type post. So, we have decided to constantly pick up to 5 questions we receive via email and publish our thoughts on each. Here we … Read more!

Workspace Templates: Save Time and Effort ( Part 2 )

Workspace Templates: Save Time and Effort ( Part 2 ) A big part of any company is IT support; this is particularly true in this era where there is a huge shift towards using technology. Thus, IT helpdesk plays a … Read more!

Workspace Templates: Save Time and Effort

Workspace Templates: Save Time and Effort What is a Workspace Template? Workspace templates are pre-configured layouts created for specific types of queries categorized per department / service. Different kinds of requests were added to the templates by adding several Request … Read more!