How to assign a ticket to an individual from a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department … Read more!
SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!
The ticket form includes; by default; a number of fields such as: Workspace, Request Type, Subject, Assignee, and more. Notwithstanding, users can customize their forms for each request type/ category/ subcategory by adding ticket user-defined fields. They can deploy any … Read more!
One of the main features of a superb ticketing system is that it helps you customize ticket views on your user interface in order to have a flexible system that better addresses the different needs of companies and individuals. Moreover, … Read more!
You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
SteadyPoint HelpDesk 18.104.22.168 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!
Power Automate SteadyPointHelpdesk 22.214.171.124 We are excited to announce SteadyPoint Helpdesk 126.96.36.199 release! Learn more about 188.8.131.52 update: Learn more about updating your version to 184.108.40.206: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:
Release Notes 2/05/2022 – Helpdesk 220.127.116.11 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 18.104.22.168 Knowledge base Date Format Select who … Read more!
We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.