Can Helpdesk help me organize my product line support?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
Calendar in HelpDesk
Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
SteadyPoint Helpdesk API Intergration
SteadyPoint Helpdesk can be integrated with many different solution, using REST API which we will provide below. But before you’re able to use this API, you need to communicate with SteadyPoint helpdesk, as creating a ticket on Helpdesk requires being logged … Read more!
Changing Helpdesk Emails
See how you can change up Email templates in Office 365 SteadyPoint Helpdesk to create your own emails!
Creating a Lookup Row in Custom Ticket Templates
This article explains how you can use lookup rows to add even more versatility and choices to your ticket templates
Default Text
In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations
Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
Get system updates
Permissions required: Global admin, App admin. It is very important to ensure that you have the full control on your data. As more and more businesses move to the Cloud, the misconception that the cloud isn’t safe is slowly going … Read more!
Knowledge Base
A knowledge base is a collection of documentation/resolutions that often contains answers to frequently asked questions, how-to manuals, and troubleshooting instructions. Its goal is to make it simple for individuals to find solutions without having to seek assistance. Accessing the … Read more!
Reminders
You can create reminders in Helpdesk to alert ticket assignee’s of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder CAP has been breached. Creating a Reminder Now there is a … Read more!