Workspaces

Workspaces

A workspace is your board for each of the departments, functions, locations, etc. where you can manage communication, permissions, and collaborations. Workspace allows you to manage the tickets per department (IT, HR, Finance, etc.), by location (New York Office, Washington … Read more!
Request Types

Request Types

Allows for the categorization of Requests under Workspace. Under each workspace you can assign an Admin/ Team/SLA to handle Request Types. Under the Request Types you can build the forms and design the workflows. Create a new Request Type 1) … Read more!
Form Builder

Form Builder

Permissions required: Global admin, Workspace admin It does not matter what form is required to collect data from users, this module enables you to customize a form for each request type in terms of field and to have the flexibility to change … Read more!
Action Items

Action Items

A new way to view Tasks, Approvals and Reminders Adding an activity Activities are added from the tickets as shown below: Three types of activities can be added: Tasks, Reminders, and Approvals Tasks Reminders Approvals Accessing the Action Items Access … Read more!
Calendar in HelpDesk

Calendar in HelpDesk

Creating multiple working calendars in SteadyPoint helpdesk to suit users with different working shifts has never been easier, check out how to do it here!
Default Text

Default Text

In certain instances, creating a ticket requires certain on-boarding instructions. This is where helpdesk default text comes into play.
Escalations

Escalations

Learn how to escalate tickets to the relevant parties on Helpdesk. With a defined SLA, your users will know how much time they have to deliver on a task.
Knowledge Base

Knowledge Base

A knowledge base is a collection of documentation/resolutions that often contains answers to frequently asked questions, how-to manuals, and troubleshooting instructions. Its goal is to make it simple for individuals to find solutions without having to seek assistance. Accessing the … Read more!
Reminders

Reminders

You can create reminders in Helpdesk to alert ticket assignees of existing tasks. The system will send repetitive reminders to the assignee until there’s a response or the reminder CAP has been breached. Creating a Reminder Now there is a … Read more!