Creating ticket via email
We use Microsoft Power Automate to connect your support emails (e.g.: support@comapny.com, helpdesk@company.com, …etc ) with our app. you can configure multiple email accounts to collect support requests.
1) Make sure you set up your dynamic workflow beforehand
2) Go to https://emea.flow.microsoft.com/en-us/
3) Go to Solutions
![](/wp-content/uploads/2022/07/power-1.png)
4) Select SteadyPoint Helpdesk
![](/wp-content/uploads/2022/07/power-2-1-1024x501.png)
5) Select Create ticket via email
![](/wp-content/uploads/2022/07/power-3-1024x501.png)
6) Select Edit
![](/wp-content/uploads/2022/07/Inkedpower-4-1024x502.jpg)
7) Click on the three dots on the right side of the menu “When a new email arrives”, add the email address that you want the emails to arrive to.
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/05/Figure-112-Via-email-20.png)
Edit Helpdesk System URL
Assume that the installed Helpdesk URL is: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_15.png)
1) In the menu below “Set Site URL”, fill site URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest) in ‘Value’ field
2) In the menu below “Set Help Desk Site URL”, fill helpdesk URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2) in ‘Value’ field
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_11.png)
As the below image suggests, you can add an email address to which emails will be sent if creating tickets via email flow has errors or failures.
![](/wp-content/uploads/2023/03/MicrosoftTeams-image-6.png)
Save your work
Once you finish editing, it’s time to save your work by pressing “Save” on the upper-right side of the screen.
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_12-1024x563.png)
Sending an email to open a ticket
Now that the flow is finished, you can test your flow by sending an email to the assigned user.
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_16.png)
Access created tickets via email
Important: to have an access on created tickets via email , you should be a member of ‘HelpDeskEmails‘ group (you can find it here https://{your company name}.sharepoint.com/sites/{site name}/_layouts/15/groups.aspx).
In the system header, click on email icon to show created tickets via email.
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_13.png)
Done, see all tickets created via email.
![This image has an empty alt attribute](http://blog.steadypoint.net/wp-content/uploads/2021/08/blog_14-1024x250.png)
Do you need Help? Fine! Book a time slot to help you set it up.