Creating ticket via email

We use Microsoft Power Automate to connect your support emails (e.g.: support@comapny.com, helpdesk@company.com, …etc ) with our app. you can configure multiple email accounts to collect support requests.

1) Make sure you set up your dynamic workflow beforehand

2) Go to https://emea.flow.microsoft.com/en-us/

3) Go to Solutions

4) Select SteadyPoint Helpdesk

5) Select Create ticket via email

6) Select Edit

7) Click on the three dots on the right side of the menu “When a new email arrives”, add the email address that you want the emails to arrive to.

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Edit Helpdesk System URL

Assume that the installed Helpdesk URL is: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2

1) In the menu below “Set Site URL”, fill site URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest) in ‘Value’ field

2) In the menu below “Set Help Desk Site URL”, fill helpdesk URL (e.g: https://steadypoint.sharepoint.com/sites/en_HelpDeskTest/HelpDesk2) in ‘Value’ field

As the below image suggests, you can add an email address to which emails will be sent if creating tickets via email flow has errors or failures.

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Save your work

Once you finish editing, it’s time to save your work by pressing “Save” on the upper-right side of the screen.

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Sending an email to open a ticket

Now that the flow is finished, you can test your flow by sending an email to the assigned user.

Access created tickets via email

Important: to have an access on created tickets via email , you should be a member of ‘HelpDeskEmails‘ group (you can find it here https://{your company name}.sharepoint.com/sites/{site name}/_layouts/15/groups.aspx).

In the system header, click on email icon to show created tickets via email.

Done, see all tickets created via email.

Do you need Help? Fine! Book a time slot to help you set it up.