Blogs | SteadyPoint Blog

Configuring ticket Auto Close

Configuring ticket Auto Close Suppose a technician receives a ticket from Human Resources department. The ticket owner/author forgets to verify the resolution to Closed. In this case, you can use Triggers to auto close tickets that have not been closed … Read more!

Create a SharePoint Group

Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!

SteadyPoint Helpdesk 1.0.1.9 – The Power of Automate

With our new release, new features have been incorporated to make customization much easier. Take a look at this blog to see the new features and improvements. New features include: Change Workspace settings navigation Renamed Types and Sub-Types Field level … Read more!

Can Helpdesk help me organize my product line support?

Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.

How to use the activities log to organize your work

You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!

SteadyPoint HelpDesk 1.0.2.2

SteadyPoint HelpDesk 1.0.2.2 1) Editable Knowledge base information After creating and saving knowledge base, you are now able to edit/change/add any information from previous knowledge base created 2) Select your preferred Date Format Choose the preferred date format and apply … Read more!

Power Automate SteadyPointHelpdesk 1.0.2.2

Power Automate SteadyPointHelpdesk 1.0.2.2 We are excited to announce SteadyPoint Helpdesk 1.0.2.2 release! Learn more about 1.0.2.2 update: Learn more about updating your version to 1.0.2.2: Download your latest Power Automate through the SteadyPointHelpdesk 1022 folder:

Release Notes

Release Notes 2/05/2022 – Helpdesk 1.0.2.3 Communicating with External users Comment added with Triggers Update ticket request type with Triggers Ticket Created via Email with Trigger action General Bug Fixes 22/04/2022 – Helpdesk 1.0.2.2 Knowledge base Date Format Select who … Read more!

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.

Create, Change, or Delete a Filter

Create, Change, or Delete a Filter Permissions: System admin can create private and personal filters, while other members can create personal filters only. Now you have the flexibility to create custom filters of tickets to organize and display requests that are … Read more!