Creating a new ticket

Creating a new ticket

Creating a new ticket A ticketing system is software that helps you streamline customer support tickets. Ticketing system software provides all the context you need to resolve issues and also allows you to prioritize, track, and automate routine support tasks. … Read more!
Release Notes

Release Notes

Release Notes 22/04/2022 – Helpdesk 1.0.2.2 Knowledge base Date Format Select who can view activities & activities permissions Save tickets filter during the session Update Default selected statuses in tickets view (every user can set his default statuses to be … Read more!
SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation

SteadyPoint Helpdesk Escalation SteadyPoint Helpdesk Escalation system moves a request from a user or group to another user or group. There are two ways of using SteadyPoint Helpdesk Escalation system; Manual Escalation Automatic Escalation New → 1st Line of Support … Read more!
Assigning a ticket to a team

Assigning a ticket to a team

Assigning a ticket to a team Suppose you have a team of individuals working under one entity (e.g., Resignation and Exit) and a ticket was raised from the end-user (e.g., Sales) to a specific department (e.g., HR). All individuals in … Read more!
Create a SharePoint Group

Create a SharePoint Group

Create a SharePoint Group Select a department to assign a ticket to, rather than an individual. Your different departments (e.g., HR / Sales / Finance) will be divided into different teams and group team members into different SharePoint groups. 1) … Read more!
User Roles

User Roles

Defining user roles on SteadyPoint Helpdesk has never been easier. Read this guide to understand how to do it yourself!
Ticket Life Cycle

Ticket Life Cycle

We're here to help you understand the life cycle of a ticket in SteadyPoint Helpdesk: all the stages and the statuses a ticket might be in or take up.
Create, change, or delete a View

Create, change, or delete a View

Create, change, or delete a View Permissions: System admin can create private and personal views, while other members can create personal views only. Now you have the flexibility to create custom views of tickets to organize and display requests that are … Read more!
Activities: A-Z

Activities: A-Z

Learn how to use activities in SteadyPoint Helpdesk to schedule appointments, reminders, calls, approval requests and much more!