Field Level Permission / Form Builder
Field Level Permissions control whether a user can view and/or edit the value for a particular field in a specific stage.
1) Select Form from the drop down menu next to Request Type
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2) Add a Field (by selecting text) or Edit an existing field
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3) If you chose to add a new Field, fill in field information
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4) Select Field Permission
The image below illustrates the default stages are accessible for viewing and only the creation of a ticket is selected to allow access for users to edit
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End-User Point of View
Below illustrates an example form from an end-user point of view that has access to edit
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For example, if Open is selected to allow access for editing
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Then users will be able to edit Additional Information from an open ticket strictly in the Open stage only
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For example, Verify stage was not selected for editing. During this stage, the assignee will not be able to edit the Additional Information Field.
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