FAQ – Series 1
FAQ – Series 1 We have had a lot of requests to do a “Q&A” type post. So, we have decided to constantly pick up to 5 questions we receive via email and publish our thoughts on each. Here we … Read more!
Workspace Templates: Save Time and Effort ( Part 2 )
Workspace Templates: Save Time and Effort ( Part 2 ) A big part of any company is IT support; this is particularly true in this era where there is a huge shift towards using technology. Thus, IT helpdesk plays a … Read more!
Workspace Templates: Save Time and Effort
Workspace Templates: Save Time and Effort What is a Workspace Template? Workspace templates are pre-configured layouts created for specific types of queries categorized per department / service. Different kinds of requests were added to the templates by adding several Request … Read more!
Don’t overcomplicate it! One form, different views
Approved Builders (AB) is a large construction and real-estate development company in the United States of America. The company has just decided to start using Helpdesk and reached out for guidance in the configuration process. Internally, the company wanted to … Read more!
Why not to play with data using Helpdesk?!
Why not to play with data using Helpdesk?! ACME International is a bank with over 2000 employees. The bank has many departments, each deals with a bunch of external vendors. Recently, ACME has started using SteadyPoint Helpdesk solution to organize … Read more!
Can Helpdesk help me organize my product line support?
Learn how to take advantage of SteadyPoint Helpdesk to organize the support for different lines of products and respond to questions and requests from your customers.
How to use the activities log to organize your work
You can add all your ticket-related work on a scrum board to organize all the necessary tasks on Help desk. Learn how to use this tool to maximize productivity!
Archiving vs Backups – What’s the difference, what’s best for me?
Archiving vs backups, an age-old debate. This post highlights the difference between the two and provides you with the best solution that fits your particular needs.
Getting Started with Malaf Archive
Learn the basics of using SteadyPoint Malaf archiving to get your documents archived on the cloud
Should I move to office 365?
Are you wondering why are so many businesses moving to Office 365? Continue reading if you want to find out why!