FAQ

• No extra platforms are needed.
• Office 365 services such as SharePoint, MS Teams, Power PI, Power Automate, Power Apps, …etc. are integrated with our Helpdesk system
• All data is hosted on Office 365 tenant
• Extra user management is not needed because its already integrated with your Active Directory (AD)

SteadyPoint provides Products:

1. Helpdesk platform
2. Document Archiving solution (Malaf Archive)

And services below;

• Software Development
• Mobile Apps
• BI
• Intranets

Our features are made for SMEs to take their Office Experience to the next level

We offer Customizable forms, Customizable workflows & SLA, Knowledge base, Triggers, MS Teams integration, Create ticket via email, Reporting, Tasks Management and many more

You can read more about our unique features here

Our app is marked as “Free” on the Microsoft store as Microsoft Policy.

Microsoft Policy states that any app that doesn’t proceed payments through Microsoft are marked as Free. However, if payments are made through Microsoft, app prices are displayed.

Start your 30-day free trial with SteadyPoint Helpdesk through Microsoft store. Click here to install

Yes, you will not be charged for the 30-day trial period.

Start your 30-day trial with SteadyPoint Helpdesk now.

Your subscription with SteadyPoint will automatically be cancelled if you do not manually renew your subscription

Two things are considered with our pricing options:

• The number of users who will have access to log into the app
• Used modules that categorized under three plans:

1. 1. Basic (for small teams)
   2. Professional (for growing teams)
   3. Premium (for large teams)

For more information click here

Any user that has access to log in to the SteadyPoint Helpdesk app (including agents and end users)

Yes of course! Click here to start your 30-day free trial now

Any plan that contains the SharePoint service. For example

• Enterprise plans: E1, E3, or E5.
• Small Business: Business Premium or Business Essentials.
• Education plans: A1, A3 or A5.

No, we do not offer a free version. However, we do offer affordable prices and packages.

We welcome applications from organizations that hold a valid charitable status with either the IRS (in the United States), HMRC (in the UK) or a local tax service/charity commission. We require your tax ID number or registered charity number in order to apply the discount.

Please contact our sales team for more information regarding your discount. Sales@steadypoint.net

Delaware, USA

Yes, they can create tickets via email and the system will keep them informed about any changes or updates on their tickets.

We currently only support annual subscription-based purchases. Please find our pricings here

No, we don’t support on-premises

Both. Helpdesk can be configured to work as a Helpdesk solution for your own employees, your own customers, or a combination of the two.

Yes, click here for more information on our annual subscription-based prices

It’s a user with access to Helpdesk who doesn’t have an office 365 license, such as your vendors, customers, partners, auditors, … etc.

Yes of course, contact our sales team to extend your trial request using the email below:

sales@steadypoint.net

It is free. You can set-up as many external users as you require as they are excluded from Microsoft licensing.

• Form Builder is used to capture information from your employees
• Workflow Builder is a visual tool that allows you to automate routine functions by creating custom workflows. In just a few minutes, you can have a seamless way to: Standardize how you collect requests from your team.
• Triggers is one of Helpdesk automation tools. It is a new layer of automation that helps connect the helpdesk system with external tools. For example, there is a trigger that notifies your clients about a new reply on the ticket.

“Helpdesk agents” are people who “handle” tickets. By “handling” we mean responding to customers, closing tickets, changing ticket details, moving tickets from one category to another, adding tags, etc.

Yearly subscriptions are payable by credit card (MasterCard, Visa, or American Express) or Bank transfer.

Customers are users that raise new issues or tickets and follow up on their status

The Premium plan offers an additional feature called Triggers. Whereas the Professional plan does not. Triggers will give you a wide range of options to automate your ticketing process and connect you with external tools

The system will prevent access to more than the licensed user limit you are subscribed with. You can add more users through contacting our team on sales@steadypoint.net

You can upgrade your plan by contacting our team on sales@steadypoint.net

You can purchase more users by contacting our team on sales@steadypoint.net

You can manage your user licenses here

You can renew your subscription by contacting our team on sales@steadypoint.net

Your subscription will automatically be cancelled if you don’t manually renew it by getting in contact with our team on sales@steadypoint.net

You will lose access to SteadyPoint’s Help desk platform until you renew your subscription.

We recommend our Basic plan for small teams.

Click here for more information about configuring ticket auto close.

Click here for more information about location-based routing.

Click here for more information about choosing the right architecture (Workspaces/Request Types/Categories/Lockups).

Click here for more information on “Can Helpdesk help me organize the support for my internal departments?”

Yes, external users can raise new tickets. The system will notify external customers about their ticket status via email.

Click here for more information about SLA

Request Type Admin (SharePoint group) has full access on tickets that are raised under a specific request type. For example, IT Managers. They will be able to edit and reassign all tickets under this request type

We welcome applications from educational institutes worldwide.

Please contact our sales team for more information regarding your discount. Sales@steadypoint.net

Calculate the number of users in your organization that will have access to raise tickets (customers) or handle ticket (agents).

Click here to calculate your annual subscription-based fee

The storage limit for SteadyPoint Helpdesk depends on your subscription plan with Microsoft Office 365.

You will receive a notification informing you that you have surpassed the number of users registered. Therefore, you will need to contact sales@steadypoint.net to add any additional users to your package.

Click here for SteadyPoint’s Terms of Service

Yes, through external and internal users. Click here for more information about supporting tickets/issues via email

Power Automate is not a necessary tool.

However, if you plan to use Triggers, Creating ticket via email, and SLA then Power Automate is required

Requires Power Automate Per-user-plan license for 1 user only (This is the user who will have the workflow running in their context).

If you have MS365 E3 or E5 license, you should check if the Power Automate is included in your license.

Click here to know how to get system latest updates

Yes, you can configure your changes through our Workflow builder, Triggers and Activities

We do not provide a license key. However, we manage your licensing from our side

Please contact our sales team to switch to a higher plan request on Sales@steadypoint.net

No, they will only be notified via email

Office 365 services such as SharePoint, Microsoft Teams, Power PI, Power Automate, Power Apps, …etc. are integrated with our Helpdesk system

Click here for more information about Microsoft Teams integration

You can build your surveys through Microsoft forms and embedded survey link in the customer notifications

SteadyPoint Helpdesk Office 365 was established in 2018

Click here to read more about SteadyPoint’s history of system updates

No, we currently only offer annual subscription-based plans. However, we have plans to change that in the near future. Click here for our Helpdesk pricing

Yes of course, we would love to arrange a meeting over Microsoft Teams to introduce you to our Helpdesk and answer any questions you may have

If you are interested, please use the link below to schedule a meeting with our Team

https://calendly.com/steadypoint